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Service Offerings and Agreements ITIL Intermediate Capability Handbook, PDF eBook

Service Offerings and Agreements ITIL Intermediate Capability Handbook PDF

Part of the ITIL Capability Handbook Suite series


Please note: eBooks can only be purchased with a UK issued credit card and all our eBooks (ePub and PDF) are DRM protected.


This quick reference guide will help you as you study for the SOA module of the ITIL intermediate capability qualification. It is a handy, portable reference source for practitioners who work with these processes.

Key features:

Authored and quality assured by itSMF UK

This guide provides a quick reference to the processes covered by the ITIL Service Offering and Agreements syllabus

Part of a four-book series covering the Intermediate Capability syllabus

A handy, portable, pocket-sized reference book, ideal for ITIL practitioners

This study aid focuses on the core knowledge that candidates need to acquire at Bloom levels 1 and 2, including a knowledge and comprehension of the material that supports the syllabus.