Process Mapping and Management Paperback / softback
by Sue Conger
Paperback / softback
Description
Process Mapping & Management is a 10-chapter book comprised of three sections: Process mapping mechanics, process improvement analysis, and process redesign and justification.
Written for executives and graduate students the text offers practical techniques for simplifying and improving business processes that are immediately actionable.
The improvement analysis is based on lean six sigma techniques and discusses leaning for the removal of process waste, cleaning for improving the remaining steps, and greening for evaluating methods that either automate or off-load work.
A call-center case study runs through the book to illustrate many of the techniques.
Information
-
Out of stock
- Format:Paperback / softback
- Pages:486 pages
- Publisher:Business Expert Press
- Publication Date:16/07/2011
- Category:
- ISBN:9781606491294
Information
-
Out of stock
- Format:Paperback / softback
- Pages:486 pages
- Publisher:Business Expert Press
- Publication Date:16/07/2011
- Category:
- ISBN:9781606491294