Metrics for IT Service Management : ITSM Library
Peter Brooks
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£32.99
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A dictionary of IT service management terms, acronyms and abbreviations ITIL
Ashley Hanna
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£7.50
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The EFQM Excellence Model to Assess Organizational Performance : A Management Guide
Chris Hakes
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£23.95
£22.75
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Six Sigma for IT Management : A Pocket Guide
Sven den Boer
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£17.95
£16.35
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BISL : A Management Guide
Yvette Backer
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£23.95
£23.15
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