Assessing Service Quality : Satisfying the expectations of library customers
Peter Hernon
Out of Stock - We are unable to provide an estimated availability date for this product
Format: Book (Paperback / softback)
£59.95
Out of Stock - We are unable to provide an estimated availability date for this product
Book (Paperback / softback)
Add to Basket
The Great Rescue : American Heroes, an Iconic Ship, and the Race to Save Europe in WWI
Peter Hernon
Download - Immediately Available
Format: eBook (EPUB)
Delivering Satisfaction and Service Quality : A Customer-based Approach for Libraries
Peter Hernon
Item not Available
Format: Book (Paperback)
£34.95
Item not Available
Book (Paperback)
Assessing Service Quality : Satisfying the Expectations of Library Customers
Peter Hernon
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£72.00
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to Basket
Getting Started with Evaluation
Peter Hernon
Out of Stock - We are unable to provide an estimated availability date for this product
Format: Book (Paperback / softback)
£74.00
Out of Stock - We are unable to provide an estimated availability date for this product
Book (Paperback / softback)
Add to Basket
Managing with Data : Using ACRLMetrics and PLAmetrics
Peter Hernon
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£91.00
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to Basket
Financial Management in Academic Libraries : Data-Driven Planning and Budgeting
Robert E. Dugan
Out of stock
Format: Book (Paperback / softback)
Linking the U.S. National Technical Information Service with Academic and Public Libraries
Charles R McClure
Out of stock
Format: Book (Hardback)
Federal Information Policies in the 1980's : Conflicts and Issues
Peter Hernon
Out of stock
Format: Book (Hardback)
Public Access to Government Information : Issues, Trends and Strategies, 2nd Edition
Peter Hernon
Out of stock
Format: Book (Paperback / softback)
United States Government Information Policies : Views and Perspectives
Charles R. McClure
Out of stock
Format: Book (Hardback)
United States Scientific and Technical Information Policies : View and Perspectives
Charles R. McClure
Out of stock
Format: Book (Hardback)
Statistics for Library Decision Making : A Handbook
Peter Hernon
Out of stock
Format: Book (Paperback / softback)
Evaluation and Library Decision Making
Charles R. McClure
Out of stock
Format: Book (Paperback / softback)
Library and Information Science Research : Perspectives and Strategies for Improvement
Charles R. McClure
Out of stock
Format: Book (Hardback)
Library and Information Science Research : Perspectives and Strategies for Improvement
Charles R. McClure
Out of stock
Format: Book (Paperback / softback)
Records Management and the Library : Issues and Practices
Candy Schwartz
Out of stock
Format: Book (Hardback)
Depository Library Use of Technology : A Practitioner's Perspective
Jan Swanbeck
Out of stock
Format: Book (Paperback / softback)
The Facet Library Management Collection
Wyoma VanDuinkerken
Item not Available
Format: Book (Paperback / softback)
£590.00
Item not Available
Book (Paperback / softback)
The Facet Performance Measurement and Metrics Collection
Sharon Markless
Item not Available
Format: Book (Paperback / softback)
£380.00
Item not Available
Book (Paperback / softback)
A Terrible Thunder : The Story of the New Orleans Sniper
Peter Hernon
Download - Immediately Available
Format: eBook (EPUB)
United States Government Information : Policies and Sources
Peter Hernon
Item not Available
Format: Book (Mixed media product)
£47.00
£44.85
Item not Available
Book (Mixed media product)
The Next Library Leadership : Attributes of Academic and Public Library Directors
Peter Hernon
Out of stock
Format: Book (Paperback / softback)
