Measuring Itsm : Measuring, Reporting, and Modeling the It Service Management Metrics That Matter Most to It Senior Executives
Randy A. Steinberg
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High Velocity Itsm : Agile It Service Management for Rapid Change in a World of Devops, Lean It and Cloud Computing
Randy A. Steinberg
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Servicing Itsm : A Handbook of Service Descriptions for It Service Managers and a Means for Building Them
Randy A. Steinberg
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Architecting Itsm : A Reference of Configuration Items and Building Blocks for a Comprehensive It Service Management Infrastructure
Randy A. Steinberg
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Implementing Itsm : From Silos to Services: Transforming the It Organization to an It Service Management Valued Partner
Randy A. Steinberg
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Organizing Itsm : Transitioning the It Organization from Silos to Services with Practical Organizational Change
Randy A. Steinberg
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Measuring ITSM : Measuring, Reporting, and Modeling the IT Service Management Metrics that Matter Most to IT Senior Executives
Randy A. Steinberg
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Key element guide ITIL service operation [pack of 10]
Randy A. Steinberg
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£90.39
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Book (Paperback / softback)
Servicing ITSM : A Handbook of Service Descriptions for it Service Managers and A Means for Building Them
Randy A. Steinberg
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Format: Book (Paperback / softback)
