Developing Information Leaders : Harnessing the Talents of Generation X
Marisa Urgo
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Dealing with an International Clientele: Communications, Diplomacy and Etiquette
Meri Meredith
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Beyond Degrees : Professional Learning for Knowledge Services
Guy St. Clair
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Dealing with an International Clientele: Communications, Diplomacy and Etiquette
Meri Meredith
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Entrepreneurial Librarianship : The Key to Effective Information Services Management
Guy St. Clair
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Customer Service in the Information Environment
Guy St. Clair
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Power and Influence : Enhancing Information Services within the Organization
Guy St. Clair
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Total Quality Management in Information Services
Guy St. Clair
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Developing Information Leaders : Harnessing the Talents of Generation X
Marisa Urgo
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Change Management for Information Services
Sharon Penfold
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The Information Audit : A Practical Guide
Susan Henczel
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