The 4 Rs of Reference : Using the Psychology of Question-Asking for Reference Success
David A. Tyckoson
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Digital Paper : A Manual for Research and Writing with Library and Internet Materials
Andrew (University of Leicester, Leiceister, UK) Abbott
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Providing Reference Services : A Practical Guide for Librarians
John Gottfried
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Expert Internet Searching
Phil Bradley
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Systematic Searching : Practical ideas for improving results
Paul Levay
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Know it All, Find it Fast for Youth Librarians and Teachers
Christinea Donnelly
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Reference and Access : Innovative Practices for Archives and Special Collections
Kate Theimer
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The Reference Interview Today : Negotiating and Answering Questions Face to Face, on the Phone, and Virtually
Dave Harmeyer
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Successful Enquiry Answering Every Time : Thinking your way from problem to solution
Tim Buckley Owen
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Repositioning Reference : New Methods and New Services for a New Age
Laura Saunders
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Dealing With Change Through Information Sculpting
Ian (University of Strathclyde, UK) Ruthven
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A-Z Common Reference Questions for Academic Librarians
Heather Dawson
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Innovations in Information Retrieval : Perspectives for Theory and Practice
Allen Foster
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Young Adult Literature : From Romance to Realism
Michael Cart
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Fundamentals of Reference
Carolyn M. Mulac
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Open Access : What You Need to Know Now
Wait Crawford
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Picture Books for Children : Fiction, Folktales and Poetry
Mary Northrup
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Introduction to Reference Sources in the Health Sciences
Jeffrey T. Huber
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Reference Sources for Small and Medium-sized Libraries
Jack O'Gorman
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Guide to Reference in Genealogy and Biography
Mary K. Mannix
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Local History Refernce Collections for Public Libraries
Kathy Marquis
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Fundamentals of Government Information : Mining, Finding, Evaluating, and Using Government Resources
Cassandra J. Hartnett
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Conducting the Reference Interview
Catherine Sheldrick Ross
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Assessment and Accountability in Reference Work
Susan Griswold Blandy
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