Delivery - UK
Hive Delivery Times & Costs
- Collection from Hive Network shops: Within 3-5 working days after dispatch - FREE
- Standard (2nd class): Within 3-5 working days after dispatch - FREE
- Premium (1st class): 1-2 working days after dispatch - £2.99
Collection from Hive Network Shops
The collection service means that you can have your order delivered to your local or chosen favourite Hive Network shop for FREE. The great thing about it is that you can conveniently collect your order in your own time from hundreds of fantastic and friendly shops.
How does the collection service work?
The option is displayed at the checkout. The shop will email you to let you know that your product has arrived safely and is ready for collection. They will hold Hive orders for a maximum of 28 days. Orders that are not picked up within 28 days will be returned to us. To find your nearest Hive collection shop please visit our store locator page.
All items are delivered directly to your door.
Standard FREE Delivery
All orders qualify for free standard UK delivery with no minimum spend threshold. Items that are in stock will be with you within 3-5 working days, with the exception of bank holidays.
All items are delivered by Royal Mail and where possible will be tracked to your door, with text and/or email alerts to advise delivery, and the ability to provide 'Leave in Safe Place' instructions. We will ask for your mobile number and delivery instructions during the checkout process, and will pass on these details to Royal Mail if your parcel can be tracked.
Orders received before 3pm will usually be despatched the same working day, though this is not guaranteed for orders placed over bank holiday periods.
If you'd like your order to arrive more quickly, you can select our premium delivery service, which incurs an extra cost. This means that your order will arrive the next working day, with the exception of bank holidays as long as the items are in stock.
Where possible the parcel will be tracked to your door, with text and/or email delivery alerts and the option to provide 'Leave in Safe Place' instructions. Orders should be placed before 2pm in order to be despatched the same working day.
Delivery - Overseas
All orders are despatched by Priority Airmail, with the option of either selecting an Untracked or Tracked service. The tracked service includes an email to confirm when the parcels has arrived in the country of destination and also when the parcel is out for delivery. Delivery costs are based upon country of destination.
Delivery times for Priority Airmail postal service are:
- Europe 3-5 working days from despatch of order
- Rest of World 7-10 working days from despatch of order
- Europe – non-tracked Priority Airmail - £6.99 per order
- Europe – tracked Priority Airmail - £9.99 per order
- Rest of World – non-tracked Priority Airmail - from £6.99 - £9.99 per order depending on delivery destination
- Rest of world – tracked Priority Airmail - from £11.99 - £19.99 per order depending on delivery destination
The prices payable for goods are as set out in the website, inclusive of VAT where applicable (books are currently zero rated). Customers ordering for delivery outside of the UK will be responsible for payment of any local taxes payable including VAT, and will be required to pay extra for delivery and clearance where necessary.
If you are ordering goods for delivery outside of the UK, please note that your consignment may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be paid by you. It is accepted by you that Hive has no control over additional charges in relation to customs clearance. We recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order. You will be the importer of record and responsible for any import VAT and duty that needs to be paid. In addition, any charges for import clearance will be paid by you, the customer.
We are happy to ship orders to the following countries:
Antigua and Barbuda, Andorra,Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bosnia and Herzegovina, Brazil, Bulgaria, Canada, Canary Islands, Cayman Islands, Chile, China (inc Tibet), Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, Estonia, Fiji, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madagascar, Malaysia, Malta, Martinique, Mauritius, Mexico, Monaco, Montenegro, Netherlands, New Caledonia, New Zealand, Norway, Oman, Philippines, Poland, Portugal, Qatar, Romania, Russian Federation, Saudi Arabia, Serbia, Seychelles, Singapore, Slovakia, Slovenia, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Trinidad and Tobago, Turkey, Ukraine, United Arab Emirates, United Kingdom, United States of America.
Please note: eBooks cannot be supplied outside the UK and can only be purchased with a UK issued credit card. Some books maybe subject to territorial rights and might not be available for sale in specific countries, we will let you know if this is case when you have entered your delivery address details.
Ordering 'Out of Stock' items and pre-orders
If all the items in your order are not in stock, we will not hold your order until everything is available, but will despatch items as they become available. This may result in several shipments.
If a product is listed as 'Out of Stock, more expected soon' we are anticipating receiving more, it can normally still be ordered for delivery. As soon as the items are available they will be dispatched to you (usually within 10-14 days) - you will not be charged for 'Out of Stock' orders until they are sent to you. However, if you paid using PayPal full payment is taken when the order is placed and not when items are dispatched. Please note that ordering an item that is 'Out of Stock' alongside in stock items will not delay the dispatch of these items.
If you place an order for multiple copies of the same item, if insufficient stock is available to fulfill the order in full, the order will be held until all items are available.
Providing that all pre-orders are placed at least three days before the release date, we will endeavour to deliver it on the day of release, though this is not guaranteed.
Frequently asked questions
Can I change my delivery address after I've ordered?
Unfortunately once the order has been placed and acknowledged you will be unable to change the delivery address. If your order has not been despatched, you can cancel it (go to My Account) and then place a new order for the correct delivery address. If you require assistance, please contact email@example.com
Can I order large quantities?
We're happy to accept bulks orders and would suggest that you contact us prior to placing an order to check that sufficient stock is available. Orders are only suppplied when all stock is available, so the order would be held until it could be supplied in full, which might delay your order being despatched.
Do you deliver BFPO?
Unfortunately at this time we do not deliver to BFPO addresses.
For full details of how to return an item, please see our Returns Policy