Air Rage : The Underestimated Safety Risk Hardback
by Angela Dahlberg
Hardback
Description
This book introduces a new Human Factors concept that includes the air passenger as an integral part of the aviation system. It develops a revised Reason Model on Human Error that applies its principles to the prevention of passenger misconduct, with a focus on organizational issues affecting the interface between the air passenger and the airlines. It also builds a synergistic model addressing the traditional conflict between safety and service objectives. Incorporating a diffusion of air traveller tension, a Passenger Risk Management Model leads to a strategic approach for reducing incidents of Air Rage.
Information
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Out of stock
- Format:Hardback
- Pages:328 pages
- Publisher:Taylor & Francis Ltd
- Publication Date:28/05/2001
- Category:
- ISBN:9780754613251
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Information
-
Out of stock
- Format:Hardback
- Pages:328 pages
- Publisher:Taylor & Francis Ltd
- Publication Date:28/05/2001
- Category:
- ISBN:9780754613251