Empowerment: HR Strategies for Service Excellence EPUB
by Conrad Lashley
EPUB
Description
'Empowerment: HR strategies for service excellence' shows managers and students the importance of empowerment as part of human resource strategy. It provides a critical perspective of this established vital management technique, identifying factors that will lead to a win: win situation for all concerned.
When successfully incorporated as part of HR strategy, empowerment can:
* enable organizations to gain commercial and competitive advantage
* become more flexible
* improve employee commitment
* use the skills of individual employees to best advantage and enhance personal capabilities.
'Empowerment: HR strategies for service excellence' uses case studies from companies such as McDonalds, TGI Fridays and Harvester Restaurants to build a picture of empowerment of service employees in context, illustrating how different forms of empowerment are employed and different working arrangements are practiced.
Information
-
Download - Immediately Available
- Format:EPUB
- Pages:300 pages
- Publisher:Taylor & Francis
- Publication Date:16/05/2012
- Category:
- ISBN:9781136406829
Other Formats
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- Hardback from £37.99
Information
-
Download - Immediately Available
- Format:EPUB
- Pages:300 pages
- Publisher:Taylor & Francis
- Publication Date:16/05/2012
- Category:
- ISBN:9781136406829