Please note: In order to keep Hive up to date and provide users with the best features, we are no longer able to fully support Internet Explorer. The site is still available to you, however some sections of the site may appear broken. We would encourage you to move to a more modern browser like Firefox, Edge or Chrome in order to experience the site fully.

Supporting your high street Find out how »
The Organizational Measurement Manual, Paperback / softback Book

The Organizational Measurement Manual Paperback / softback

Paperback / softback

Out of stock

Description

The Organizational Measurement Manual is a step-by-step guide to creating performance measurements at the working level.

It addresses the procedures for identifying, designing, monitoring and using measurements and how these might relate to other objectives and initiatives within an organization.

In so doing it explores the use of general performance measurement as a management tool for the key areas of control, customer satisfaction and business improvement. The book is clearly differentiated from many other publications on the subject of measurement by the firm distinction made between general, strategic measurement that represents an umbrella approach to the quantification of performance and the monitoring of process-level attributes that directly relate to the performance of an individual work team.

The benefits of, and best practice approach to, the use of process-level measurements are clearly explained.

Information

Other Formats

Save 5%

£43.99

£41.45

Out of stock
Add to Basket
Sign in to add to wishlist
 
Free Home Delivery

on all orders

 
Pick up orders

from local bookshops

Information