A concise overview of the TQM topic including its history.
This text places quality as a major management concern, describing how to develop a positive Total Quality Management company culture.
The text sets out the main concepts of total quality management and traditional quality control and analyses the costs of quality (eg presentation, appraisal, international failure, external failure and lost opportunities).
- Format: Paperback
- Pages: 280 pages, illustrations
- Publisher: Pearson Education (US)
- Publication Date: 02/12/1999
- Category: Quality Assurance (QA) & Total Quality Management (TQM)
- ISBN: 9780135731147