Innovations in Client Experience PDF
by Ken Grady, Judith McKay, Helen Hamilton-Shaw, Julian Summerhayes, Yolanda Cartusciello, Kim Carr, Nathaniel Slavin, Sally Dyson, Edwin Bodensiek, Ryan Burruss, Stephen Poor
Edited by Alex Davies
Description
Client experience (CX) is by no means a new concept.
Ever since the service industry came into being, providing excellent customer service has been a key concern, with particular focus on how the client experiences the service they are receiving.
Yet, client experience is rarely delivered well. Inconsistencies, errors, and an endlessly unanswered phone lead to frustration on the part of the client, and a feeling that they are worth little more than a signature on the monthly timesheet.
So, how do law firms, and individual lawyers, ensure they exceed expectations, and deliver the best customer experience possible? And what benefits - tangible and intangible - does this bring?
Innovations in Client Experience brings together a collection of global contributors, giving their thoughts and advice on how the legal profession can up its game in client experience, offering innovative strategies and pragmatic advice to those law firms concerned they need to improve their CX.
Information
-
Download - Immediately Available
- Format:PDF
- Pages:100 pages
- Publisher:Globe Law and Business Ltd
- Publication Date:31/07/2021
- Category:
- ISBN:9781787426498
Other Formats
- EPUB from £159.20
- Paperback / softback from £186.99
Information
-
Download - Immediately Available
- Format:PDF
- Pages:100 pages
- Publisher:Globe Law and Business Ltd
- Publication Date:31/07/2021
- Category:
- ISBN:9781787426498