Please note: In order to keep Hive up to date and provide users with the best features, we are no longer able to fully support Internet Explorer. The site is still available to you, however some sections of the site may appear broken. We would encourage you to move to a more modern browser like Firefox, Edge or Chrome in order to experience the site fully.

Supporting your high street Find out how »
Providing Quality in the Public Sector, Paperback / softback Book

Providing Quality in the Public Sector Paperback / softback

Paperback / softback

Out of stock

Description

This book argues that if public services are to be 'reformed' or 'improved', achieving the best possible quality of service is essential.It starts from the premise that citizens and users are the key 'stakeholders'.

They need to be consulted and involved at every stage.

Within inevitable resource constraints, it is their needs, balanced with those of society, which must be met.

Service providers need to change their culture and behaviour to make this happen.This book presents a straightforward and comprehensive model for understanding quality and putting it into practice.

Existing quality philosophies and approaches are examined.

Overviews of recent policy on quality in central and local government, in the health service, and in public service partnerships are included.

Finally, five practitioners present practical 'vignettes' of citizen involvement, local partnerships, and quality improvement in health, housing and local government.Providing Quality in the Public Sector is essential reading for students and practitioners in the fields of public policy, local government, health, housing and the voluntary sector.

Information

Save 6%

£33.99

£31.95

Out of stock
Add to Basket
Sign in to add to wishlist
 
Free Home Delivery

on all orders

 
Pick up orders

from local bookshops

Information