The Balanced Scorecard : Translating Strategy into Action Hardback
The Balanced Scorecard translates a company's vision and strategy into a coherent set of performance measures.
The four perspectives of the scorecard--financial measures, customer knowledge, internal business processes, and learning and growth--offer a balance between short-term and long-term objectives, between outcomes desired and performance drivers of those outcomes, and between hard objective measures and softer, more subjective measures.
In the first part, Kaplan and Norton provide the theoretical foundations for the Balanced Scorecard; in the second part, they describe the steps organizations must take to build their own Scorecards; and, finally, they discuss how the Balanced Scorecard can be used as a driver of change.
- Format: Hardback
- Pages: 336 pages, index
- Publisher: Harvard Business Review Press
- Publication Date: 01/09/1996
- Category: Business strategy
- ISBN: 9780875846514
Showing 1 - 2 of 2 reviews.
Review by ndrewtan
The concept is interesting... but the more I am involved in BSC related initiatives - I appreciate that implementation is many steps away from this 'concept'. Which explains why there are many books written about implementation only.
Review by mielniczuk
Read it. And keep re-reading it.