12 : The Elements of Great Managing, Hardback
3 out of 5 (1 rating)


More than a decade ago, Gallup combed through its database of more than 1 million employee and manager interviews to identify the 12 elements most important for sustaining high performance.

These were identified in the 1999 bestseller First, Break All the Rules. The Gallup study now includes 9 million employee and manager interviews spanning 114 countries and conducted in 41 languages.

The authors weave together the latest Gallup insights with recent discoveries in the fields of psychology, physiology, game theory, neuroscience, and management.

Chapters in the book follow great managers as they harness employee engagement to turn around a failing call center, save a struggling restaurant, improve patient care in a hospital, maintain production through power outages, and face a host of other challenges in settings around the world. Written to be accessible to all managers and employees, 12 explains what every company needs to know about human nature on the job.


  • Format: Hardback
  • Pages: 280 pages
  • Publisher: Gallup Press
  • Publication Date:
  • Category: Business & management
  • ISBN: 9781595629982



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I'm a non-stop proponent of the strengths movement, so it's promising to finally see a new release by the Gallup organization that started it all. This book elaborates on each of the 12 questions Gallup has found to most closely correlate with high employee engagement. It's useful to have a practical guide full of so many true anecdotes, but I did find it too heavy with such stories in places. The stories are relevant, but the authors sometimes take them further than needed to make the point. Overall, 12 is a recommendable introduction to creating engagement.

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