ISO/IEC 20000 : An Introduction to the global standard for service management
David Clifford
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Applied Benchmarking for Competitiveness: A Guide for SME Owner/Managers
Richard Keegan
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Redefining Operational Excellence : New Strategies for Maximixing Perforamnce and Profits Across the Organization
Andrew Miller
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Complete and Balanced Service Scorecard, A : Creating Value Through Sustained Performance Improvement
Praveen K. Gupta
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Lean QuickStart Guide : The Simplified Beginner's Guide to Lean
Benjamin Sweeney
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Lean Six Sigma QuickStart Guide : The Simplified Beginner's Guide to Lean Six Sigma
Benjamin Sweeney
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ISO 9001:2015 : A Pocket Guide
IT Governance Institute
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Managing Quality : Operations 06.07
Amy (Principal of A-Z International Associates, Massachusse Zuckerman
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Add to BasketTake a Quality Ride : The Realities of Implementing a Quality Management System
Susan M Hinkle
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Becoming Iconic : How to Make Today's Ceiling Tomorrow's Floor
Kris Whitehead
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The Transformation Curve to World Class
Steven Leuschel
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After Action Review : Continuous Improvement Made Easy
Artie Mahal
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Lean Six Sigma : The basics
Robert (University of Missouri) Collins
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5S: 30 Day Action Log (Spanish)
Enna
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Add to BasketBoomerang! : Coach Your Team to be the Best and See Customers Come Back Time After Time!
Nick Drake-Knight
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Summary of The Psychology of Money : Timeless Lessons on Wealth, Greed, and Happiness by Morgan Housel
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