The Toyota Way to Service Excellence: Lean Transformation in Service Organizations
Jeffrey Liker
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Quality Improvement Techniques in Construction : Principles and Methods
Steven McCabe
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Balanced Scorecard Step-by-Step : Maximizing Performance and Maintaining Results
Paul R. Niven
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Make Success Measurable! : A Mindbook-Workbook for Setting Goals and Taking Action
Douglas K. Smith
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Managing with Total Quality Management : Theory and Practice
Adrian Wilkinson
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An Introduction to Quality Assurance in Health Care
Avedis (Formerly Professor of Public Health, Formerly Prof Donabedian
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ISO 9001:2015 : A Pocket Guide
IT Governance Institute
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Total Quality Management Blueprint
Barrie G. (University of Manchester, UK) Dale
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More Is More : How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences
Blake Morgan
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Toyota Under Fire: Lessons for Turning Crisis into Opportunity
Jeffrey Liker
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Quality and Me : Lessons from an Evolving Life
Philip B. Crosby
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Innovating Lean Six Sigma: A Strategic Guide to Deploying the World's Most Effective Business Improvement Process
Kimberly Watson-Hemphill
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Quality Matters : The Decade of Quality 1989-2000
G J Clark
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Getting Started with: Quality Management Systems and ISO 9001:2015
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Managing Quality : Operations 06.07
Amy (Principal of A-Z International Associates, Massachusse Zuckerman
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5S for Healthcare
Thomas L. (Rona Consulting Group, Mercer Island, Washington, Jackson
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Making the Case for Change : Using Effective Business Cases to Minimize Project and Innovation Failures
Christopher F. Voehl
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The Basics of Project Evaluation and Lessons Learned
Willis H. (Associate Director of Learning Management, Pfizer/W Thomas
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