Customer Relationship Management : A Global Perspective
Gerhard Raab
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Why Care? : How Thriving Individuals Create Thriving Cultures of Continuous Improvement Within Organizations
Chris Warner
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Life Cycle Cost Analysis : An Economic Model for Sustainable Tomorrow
Nirjhar Chakravorti
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Journey to Improvement : A Team Guide to Systems Change in Education, Health Care, and Social Welfare
Alicia Grunow
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Measuring Service Performance : Practical Research for Better Quality
Ralf Lisch
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The 'Made in Germany' Champion Brands : Nation Branding, Innovation and World Export Leadership
Ugesh A. Joseph
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The Quality Audit for ISO 9001:2000 : A Practical Guide
David Wealleans
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Creative Thinking for Business Leaders : How to Accomplish Successful Ideation through Creative Resilience
Benjamin Watson
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Principles and Practices of Quality Assurance : A guide for internal and external quality assurers in the FE and Skills Sector
Ann Gravells
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Six Sigma Demystified, Second Edition
Paul Keller
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The Root Cause Analysis Handbook : A Simplified Approach to Identifying, Correcting, and Reporting Workplace Errors
Max Ammerman
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Statistics for Six Sigma Made Easy! Revised and Expanded Second Edition
Warren Brussee
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Root Cause Analysis : A Step-By-Step Guide to Using the Right Tool at the Right Time
Matthew A. (BorgWarner Turbo Systems Engineering, Kirchheimb Barsalou
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Performance Dashboards : Measuring, Monitoring, and Managing Your Business
Wayne W. Eckerson
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Synesis : The Unification of Productivity, Quality, Safety and Reliability
Erik Hollnagel
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Implementing ISO 9001:2015 : Thrill your customers and transform your cost base with the new gold standard for business management
Jan Gillett
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Top Class Competitors : How Nations, Firms, and Individuals Succeed in the New World of Competitiveness
Stephane (IMD International Business School, Lausanne, Switze Garelli
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Beyond the Toolkit : Leading Quality Improvement in Health and Social Care
Brian Marshall
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Flatlined : Why Lean Transformations Fail and What to Do About It
Mark DeLuzio
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Compliance Capitalism : How Free Markets Have Led to Unfree, Overregulated Workers
Sidney Dekker
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Lean in Agriculture : Create More Value with Less Work on the Farm
Vibeke Fladkjaer Nielsen
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Getting Started with: Quality Management Systems and ISO 9001:2015
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Human-Centered Lean Six Sigma : Creating a Culture of Integrated Operational Excellence
Hung Le
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