Balanced Scorecard Step-by-Step : Maximizing Performance and Maintaining Results
Paul R. Niven
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Make Success Measurable! : A Mindbook-Workbook for Setting Goals and Taking Action
Douglas K. Smith
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Managing with Total Quality Management : Theory and Practice
Adrian Wilkinson
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An Introduction to Quality Assurance in Health Care
Avedis (Formerly Professor of Public Health, Formerly Prof Donabedian
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Total Quality Management Blueprint
Barrie G. (University of Manchester, UK) Dale
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More Is More : How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences
Blake Morgan
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Quality Matters : The Decade of Quality 1989-2000
G J Clark
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Getting Started with: Quality Management Systems and ISO 9001:2015
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Toyota Under Fire: Lessons for Turning Crisis into Opportunity
Jeffrey Liker
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Quality and Me : Lessons from an Evolving Life
Philip B. Crosby
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Innovating Lean Six Sigma: A Strategic Guide to Deploying the World's Most Effective Business Improvement Process
Kimberly Watson-Hemphill
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Keeping Score : Using the Right Metrics to Drive World Class Performance
Mark Graham Brown
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5S for Healthcare
Thomas L. (Rona Consulting Group, Mercer Island, Washington, Jackson
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The Intersection of Change Management and Lean Six Sigma : The Basics for Black Belts and Change Agents
Randy K. (General Dynamics ATP, Charlotte, North Carolina, Kesterson
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Systems Thinking for a Turbulent World : A Search for New Perspectives
Anthony Hodgson
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Food Safety and Food Quality
R E (University of York, UK) Hester
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Total Quality Management : Strategies and Techniques Proven at Today's Most Successful Companies
Stephen George
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Office Lean : Understanding and Implementing Flow in a Professional and Administrative Environment
Ken Eakin
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The Evaluation Society
Peter Dahler-Larsen
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Kaizen Workshops for Lean Healthcare
Thomas L. Jackson
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The Practical Application of the Process Capability Study : Evolving From Product Control to Process Control
Douglas B. Relyea
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