Assessing Service Quality : Satisfying the expectations of library customers
Peter Hernon
Out of Stock - We are unable to provide an estimated availability date for this product
Format: Book (Paperback / softback)
£59.95
Out of Stock - We are unable to provide an estimated availability date for this product
Book (Paperback / softback)
Add to Basket
Assessing Service Quality : Satisfying the Expectations of Library Customers
Peter Hernon
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£72.00
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to Basket
Coming of Age in Reference Services : A Case History of the Washington State University Libraries
Linda S Katz
Out of stock
Format: Book (Hardback)
Cooperative Reference : Social Interaction in the Workplace
Linda S Katz
Out of stock
Format: Book (Hardback)
Cooperative Reference : Social Interaction in the Workplace
Linda S Katz
Out of stock
Format: Book (Paperback / softback)
Outreach Services in Academic and Special Libraries
Linda S Katz
Out of stock
Format: Book (Hardback)
Outreach Services in Academic and Special Libraries
Linda S Katz
Out of stock
Format: Book (Paperback / softback)
Digital versus Non-Digital Reference : Ask a Librarian Online and Offline
Linda S Katz
Out of stock
Format: Book (Paperback / softback)
Improving the Quality of Library Services for Students with Disabilities
Peter Hernon
Out of stock
Format: Book (Paperback / softback)
Academic Librarians as Emotionally Intelligent Leaders
Peter Hernon
Out of stock
Format: Book (Paperback / softback)
The Facet Performance Measurement and Metrics Collection
Sharon Markless
Item not Available
Format: Book (Paperback / softback)
£380.00
Item not Available
Book (Paperback / softback)
