Assessing Service Quality : Satisfying the expectations of library customers
Peter Hernon
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Linking the U.S. National Technical Information Service with Academic and Public Libraries
Charles R McClure
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Federal Information Policies in the 1980's : Conflicts and Issues
Peter Hernon
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Public Access to Government Information : Issues, Trends and Strategies, 2nd Edition
Peter Hernon
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United States Government Information Policies : Views and Perspectives
Charles R. McClure
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Statistics for Library Decision Making : A Handbook
Peter Hernon
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Evaluation and Library Decision Making
Charles R. McClure
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Library and Information Science Research : Perspectives and Strategies for Improvement
Charles R. McClure
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Library and Information Science Research : Perspectives and Strategies for Improvement
Charles R. McClure
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Records Management and the Library : Issues and Practices
Candy Schwartz
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Records Management and the Library : Issues and Practices
Candy Schwartz
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Depository Library Use of Technology : A Practitioner's Perspective
Jan Swanbeck
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Statistics : A Component of the Research Process, 2nd Edition
Peter Hernon
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Statistics : A Component of the Research Process
Peter Hernon
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U.S. Government on the Web : Getting the Information You Need, 3rd Edition
Peter Hernon
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Making a Difference : Leadership and Academic Libraries
Peter Hernon
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Improving the Quality of Library Services for Students with Disabilities
Peter Hernon
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Academic Librarians as Emotionally Intelligent Leaders
Peter Hernon
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Convergence and Collaboration of Campus Information Services
Ronald R. Powell
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Viewing Library Metrics from Different Perspectives : Inputs, Outputs, and Outcomes
Robert E. Dugan
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Engaging in Evaluation and Assessment Research
Peter Hernon
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£44.85
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