A Hotel Manager's Handbook : 189 Techniques for Achieving Exceptional Guest Satisfaction
Vincent P. Magnini
In Stock - usually despatched within 24 hours
Format: Book (Paperback / softback)
£82.99
£82.49
In Stock - usually despatched within 24 hours
Book (Paperback / softback)
Add to BasketSurprise! : The Secret to Customer Loyalty in the Service Sector
Vincent P. Magnini
Out of stock
Format: Book (Paperback / softback)