Building Great Customer Experiences Hardback
by Colin Shaw, John Ivens
Hardback
Description
This book is about building and delivering great customer experiences.
Many companies neglect this, but the physical execution and emotional impact of customer experiences, companies and brands may ultimately determine customer satisfaction and loyalty and commercial success.
With the use of compelling examples and cases the authors show that this is key for all companies and organisations.
Information
-
Item not Available
- Format:Hardback
- Pages:224 pages, XVI, 224 p.
- Publisher:Palgrave Macmillan
- Publication Date:13/09/2002
- Category:
- ISBN:9780333990131
Other Formats
- PDF from £38.24
- Paperback / softback from £36.79
Information
-
Item not Available
- Format:Hardback
- Pages:224 pages, XVI, 224 p.
- Publisher:Palgrave Macmillan
- Publication Date:13/09/2002
- Category:
- ISBN:9780333990131