BIFF : Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns
Bill Eddy
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Mediating High Conflict Disputes
Bill Eddy
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BIFF at Work : Your Guide to Difficult Workplace Communication
Bill Eddy
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Calming Upset People with EAR : How Statements Showing Empathy, Attention, and Respect Can Quickly Defuse a Conflict
Bill Eddy
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It's All Your Fault! : 12 Tips for Managing People Who Blame Others for Everything
Bill Eddy
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So, What's Your Proposal? : Shifting High-Conflict People from Blaming to Problem-Solving in 30 Seconds!
Bill Eddy
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