Service Quality Management in Hospitality, Tourism, and Leisure
Connie Mok
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Measuring Your Company's Environmental Impact : Templates and Tools for a Complete ISO 14001 Initial Review
Mats Zackrisson
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Taguchi on Robust Technology Development: Bringing Quality Engineering Upstream
Genichi Taguchi
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Redefining Operational Excellence : New Strategies for Maximixing Perforamnce and Profits Across the Organization
Andrew Miller
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Total Quality Management (TQM) : A Model for the Sustainability of Projects and Programs in Africa
John N. Morfaw
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ISO 9001:2015 Audit Procedures
Ray (Herne European Consultancy Ltd, UK) Tricker
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ISO 9001:2015 Audit Procedures
Ray (Herne European Consultancy Ltd, UK) Tricker
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Project Feasibility : Tools for Uncovering Points of Vulnerability
Olivier Mesly
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The Tactical Guide to Six Sigma Implementation
Suresh Patel
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Safe Design and Construction of Machinery : Regulation, Practice and Performance
Elizabeth Bluff
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Human Factors and Ergonomics in Practice : Improving System Performance and Human Well-Being in the Real World
Steven Shorrock
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Human Factors and Ergonomics in Practice : Improving System Performance and Human Well-Being in the Real World
Steven Shorrock
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Hoshin Kanri : The Strategic Approach to Continuous Improvement
David Hutchins
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Building Anti-Fragile Organisations : Risk, Opportunity and Governance in a Turbulent World
Tony Bendell
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Building Anti-Fragile Organisations : Risk, Opportunity and Governance in a Turbulent World
Tony Bendell
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Synesis : The Unification of Productivity, Quality, Safety and Reliability
Erik Hollnagel
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Synesis : The Unification of Productivity, Quality, Safety and Reliability
Erik Hollnagel
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Halal Business Management : A Guide to Achieving Halal Excellence
Marco Tieman
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Continuous Improvement Practice in Local Government : Insights from Australia and New Zealand
Matthew Pepper
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Continuous Improvement Practice in Local Government : Insights from Australia and New Zealand
Matthew Pepper
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Lean in Agriculture : Create More Value with Less Work on the Farm
Vibeke Fladkjaer Nielsen
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