Supercharging the Customer Experience : How organizational alignment drives performance
Alan Williams
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The 10-Second Customer Journey : The CXO’s playbook for growing and retaining customers in a digital world
Todd Unger
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Customer Communities : Engage and Retain Customers to Build the Future of Your Business
Nick Mehta
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The 8 Laws of Customer-Focused Leadership : New Rules for Building A Business Around Today’s Customer
Blake Morgan
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Get Scrappy : Smarter Digital Marketing for Businesses Big and Small
Nick Westergaard
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100 Proven Ways to Acquire and Keep Clients for Life
C. Richard Weylman
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Marketplace Dignity : Transforming How We Engage with Customers Across Their Journey
Cait Lamberton
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Experience Rules! : The Experience Operating System (XOS) and 8 Keys to Enable It
Hinshaw
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Hug Your Customers : Love the Results
Jack Mitchell
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The Thank You Economy
Gary Vaynerchuk
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Crowning the Customer : How To Become Customer-Driven
Sen. Feargal Quinn
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Be Our Guest (10th Anniversary Updated Edition) : Perfecting the Art of Customer Service
Ted Kinni
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Ten Principles Behind Great Customer Experiences, The
Matt Watkinson
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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Joseph, PhD Michelli
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Unreasonable Hospitality : The Remarkable Power of Giving People More Than They Expect
Will Guidara
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The Customer Rules : The 39 essential rules for delivering sensational service
Lee Cockerell
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Winning on Purpose : The Unbeatable Strategy of Loving Customers
Fred Reichheld
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Call Centers For Dummies
Real Bergevin
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Brilliant Customer Service
Debra Stevens
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The Best Service is No Service : How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Bill Price
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Service Design for Business : A Practical Guide to Optimizing the Customer Experience
Ben Reason
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The Connected Company
Dave Gray
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Uncommon Service : How to Win by Putting Customers at the Core of Your Business
Frances Frei
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Chief Customer Officer 2.0 : How to Build Your Customer-Driven Growth Engine
Jeanne Bliss
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