Superior Customer Value in the New Economy : Concepts and Cases, Second Edition
William C. Johnson
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Take Their Breath Away : How Imaginative Service Creates Devoted Customers
Chip R. Bell
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Take Their Breath Away : How Imaginative Service Creates Devoted Customers
Chip R. Bell
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Superior Customer Value : Strategies for Winning and Retaining Customers, Third Edition
Art Weinstein
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Superior Customer Value : Strategies for Winning and Retaining Customers, Third Edition
Art Weinstein
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Superior Customer Value : Finding and Keeping Customers in the Now Economy
Art Weinstein
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Superior Customer Value : Finding and Keeping Customers in the Now Economy
Art Weinstein
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Wired and Dangerous : How Your Customers Have Changed and What to Do About It
Chip R. Bell
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Wired and Dangerous : How Your Customers Have Changed and What to Do About It
Chip R. Bell
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