Experience Rules! : The Experience Operating System (XOS) and 8 Keys to Enable It
Hinshaw
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Consumer Behavior, Global Edition
Leon G. Schiffman
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Service Design for Business : A Practical Guide to Optimizing the Customer Experience
Ben Reason
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Service Design for Business : A Practical Guide to Optimizing the Customer Experience
Ben Reason
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Ten Principles Behind Great Customer Experiences, The
Matt Watkinson
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Breaking Through, 2nd Edition : Implementing Disruptive Customer Centricity
S. Vandermerwe
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Delivering Fantastic Customer Experience : How to Turn Customer Satisfaction Into Customer Relationships
Daniel Lafreniere
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Delivering Fantastic Customer Experience : How to Turn Customer Satisfaction Into Customer Relationships
Daniel Lafreniere
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Strategic Customer Management : Integrating Relationship Marketing and CRM
Adrian Payne
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Strategic Customer Management : Integrating Relationship Marketing and CRM
Adrian Payne
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Ten Principles Behind Great Customer Experiences, The
Matt Watkinson
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Net Privacy: A Guide to Developing & Implementing an Ironclad ebusiness Privacy Plan
Michael Erbschloe
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Chief Customer Officer 2.0 : How to Build Your Customer-Driven Growth Engine
Jeanne Bliss
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Business Process Mapping : Improving Customer Satisfaction
J. Mike Jacka
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Lean Customer Development : Building Products Your Customers Will Buy
Cindy Alvarez
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A Hotel Manager's Handbook : 189 Techniques for Achieving Exceptional Guest Satisfaction
Vincent P. Magnini
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