Do B2B Better : Drive Growth Through Game-Changing Customer Experience
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Consumer Behavior, Global Edition
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What Customers Want (PB) : Using Outcome-Driven Innovation to Create Breakthrough Products and Services
Anthony Ulwick
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Breaking Through, 2nd Edition : Implementing Disruptive Customer Centricity
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Strategic Customer Management : Integrating Relationship Marketing and CRM
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Strategic Customer Management : Integrating Relationship Marketing and CRM
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Business Process Mapping : Improving Customer Satisfaction
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A Hotel Manager's Handbook : 189 Techniques for Achieving Exceptional Guest Satisfaction
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Strategic Customer Management : Strategizing the Sales Organization
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Trust-Based Selling (PB) : Using Customer Focus and Collaboration to Build Long-Term Relationships
Charles H. Green
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Mastering Microsoft Dynamics 365 Implementations
Eric Newell
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Managing Customers Through Economic Cycles
John McKean
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Inside the Customer Universe : How to Build Unique Customer Insight for Profitable Growth and Market Leadership
Henrik Anderson
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Master Data Management in Practice : Achieving True Customer MDM
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Definitive Guide to Order Fulfillment and Customer Service, The : Principles and Strategies for Planning, Organizing, and Managing Fulfillment and Service Operations
CSCMP
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Customer Loyalty Programmes and Clubs
Stephan A. Butscher
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Customer Loyalty Programmes and Clubs
Stephan A. Butscher
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Long Term Warranty and After Sales Service : Concept, Policies and Cost Models
Anisur Rahman
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How You Do... What You Do: Create Service Excellence That Wins Clients For Life
Bob Livingston
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Achieving a Strategic Sales Focus : Contemporary Issues and Future Challenges
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The Pricing Model Revolution : How Pricing Will Change the Way We Sell and Buy On and Offline
Danilo Zatta
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