Raving Fans!
Kenneth Blanchard
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People in Delivery
Shalini Vallepur
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The 10-Second Customer Journey : The CXO's playbook for growing and retaining customers in a digital world
Unger Todd Unger
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The 10-Second Customer Journey : The CXO's playbook for growing and retaining customers in a digital world
Todd Unger
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Waiting for Your Cat to Bark? : Persuading Customers When They Ignore Marketing
Bryan Eisenberg
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Driving Customer Equity : How Customer Lifetime Value Is Reshaping Corporate Strategy
Valarie A. Zeithaml
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Customer Service : New Rules for a Social-Enabled World
Peter Shankman
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Hug Your Customers : Love the Results
Jack Mitchell
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Dangerous Guide to Leading Innovation : How You Can Turn Your Team into an Innovation Force
Impact Innovation Impact Innovation
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Best Practice Guide for Customer Service Professionals
Stephanie E. Edwards
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What the Customer Wants You to Know : How Everybody Needs to Think Differently About Sales
Ram Charan
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The Customer Rules : The 39 essential rules for delivering sensational service
Cockerell Lee Cockerell
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The Mad Clientist's ABCs of Client Service
Michael B. Rynowecer
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Delighting Your Customers : Delivering Excellent Customer Service...without Breaking the Bank
Avril Owton MBE
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The Little Customer Service Book : A Common Sense Guide to Helping People
Rick Grassi
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Microsoft Dynamics CRM 2011 Step by Step
Mike Snyder
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Customer Service Tip of the Week : Over 52 ideas and reminders to sharpen your skills
Jeff Toister
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Rebel's Guide to Email Marketing, The : Grow Your List, Break the Rules, and Win
DJ Waldow
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Five Star Service : How To Deliver Exceptional Customer Service
Michael Heppell
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Call Center : A Focus on Customer Service
Gwen Foster Oglesby
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