The 10-Second Customer Journey : The CXO's playbook for growing and retaining customers in a digital world
Unger Todd Unger
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The 10-Second Customer Journey : The CXO's playbook for growing and retaining customers in a digital world
Todd Unger
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Format: eBook (EPUB)
Do B2B Better : Drive Growth Through Game-Changing Customer Experience
Jim Tincher
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What Customers Want (PB) : Using Outcome-Driven Innovation to Create Breakthrough Products and Services
Anthony Ulwick
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Waiting for Your Cat to Bark? : Persuading Customers When They Ignore Marketing
Bryan Eisenberg
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Driving Customer Equity : How Customer Lifetime Value Is Reshaping Corporate Strategy
Valarie A. Zeithaml
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Customer Service : New Rules for a Social-Enabled World
Peter Shankman
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Hug Your Customers : Love the Results
Jack Mitchell
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Dangerous Guide to Leading Innovation : How You Can Turn Your Team into an Innovation Force
Impact Innovation Impact Innovation
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Trust-Based Selling (PB) : Using Customer Focus and Collaboration to Build Long-Term Relationships
Charles H. Green
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What the Customer Wants You to Know : How Everybody Needs to Think Differently About Sales
Ram Charan
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Mastering Microsoft Dynamics 365 Implementations
Eric Newell
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Managing Customers Through Economic Cycles
John McKean
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Inside the Customer Universe : How to Build Unique Customer Insight for Profitable Growth and Market Leadership
Henrik Anderson
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Definitive Guide to Order Fulfillment and Customer Service, The : Principles and Strategies for Planning, Organizing, and Managing Fulfillment and Service Operations
CSCMP
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The Customer Rules : The 39 essential rules for delivering sensational service
Cockerell Lee Cockerell
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The Mad Clientist's ABCs of Client Service
Michael B. Rynowecer
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How You Do... What You Do: Create Service Excellence That Wins Clients For Life
Bob Livingston
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Achieving a Strategic Sales Focus : Contemporary Issues and Future Challenges
Kenneth Le Meunier-FitzHugh
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Delighting Your Customers : Delivering Excellent Customer Service...without Breaking the Bank
Avril Owton MBE
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The Pricing Model Revolution : How Pricing Will Change the Way We Sell and Buy On and Offline
Danilo Zatta
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