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The Ownership Quotient : Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage - Book

The Ownership Quotient : Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage

James L. Heskett

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Format: Book (Hardback)

£25.00

£20.85

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What Great Service Leaders Know and Do : Creating Breakthroughs in Service Firms - eBook

What Great Service Leaders Know and Do : Creating Breakthroughs in Service Firms

James L. Heskett

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Format: eBook (PDF)

£34.95

£24.47

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What Great Service Leaders Know and Do : Creating Breakthroughs in Service Firms - eBook

What Great Service Leaders Know and Do : Creating Breakthroughs in Service Firms

James L. Heskett

Download - Immediately Available

Format: eBook (EPUB)

£34.95

£24.47

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eBook (EPUB)

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