This is Marketing : You Can't Be Seen Until You Learn To See
Seth Godin
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The Thank You Economy
Gary Vaynerchuk
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Outside In : The Power of Putting Customers at the Center of Your Business
Harley Manning
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The Best Service Is No Service : How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Bill Price
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The Unsold Mindset : Redefining What It Means to Sell
Colin Coggins
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What Customers Crave : How to Create Relevant and Memorable Experiences at Every Touchpoint
Nicholas J. Webb
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Customer Care Excellence : How to Create an Effective Customer Focus
Sarah Cook
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Driven to Delight : Delivering World-Class Customer Experience the Mercedes-Benz Way
Joseph A. Michelli
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