Balanced Scorecard Step-by-Step : Maximizing Performance and Maintaining Results
Paul R. Niven
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ISO 14001 and Beyond : Environmental Management Systems in the Real World
Sheldon Christopher
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The Lean Machine : How Harley-Davidson Drove Top-Line Growth and Profitability with Revolutionary Lean Product Development
Dantar P. Oosterwal
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Make Success Measurable! : A Mindbook-Workbook for Setting Goals and Taking Action
Douglas K. Smith
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Curing Health Care : New Strategies for Quality Improvement
Donald M. Berwick
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The Importance of Quality : Electrical Installation Series: Intermediate Course
Malcom Doughton
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The 7 Kata : Toyota Kata, TWI, and Lean Training
Conrad Soltero
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Managing with Total Quality Management : Theory and Practice
Adrian Wilkinson
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Quality Assurance - A Pathway to Excellence
Diana Sale
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Six Sigma: SPC and TQM in Manufacturing and Services
Geoff Tennant
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Healthcare Kaizen : Engaging Front-Line Staff in Sustainable Continuous Improvements
Mark Graban
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An Introduction to Quality Assurance in Health Care
Avedis (Formerly Professor of Public Health, Formerly Prof Donabedian
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The McGraw-Hill 36-Hour Course: Lean Six Sigma
Sheila Shaffie
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Value Stream Mapping for the Process Industries : Creating a Roadmap for Lean Transformation
Peter L. King
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Getting Started in Six Sigma
Michael C. Thomsett
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Basic Metrology for ISO 9000 Certification
G. M. S. de Silva
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Six Sigma in HR Transformation : Achieving Excellence in Service Delivery
Mircea Albeanu
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Quality Assurance : For Nurses and Other Members of the Health Care Team
Diana Sale
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Managing Quality
Mihaela L Kelemen
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Excellence in Maintenance Management : A Cross-functional Approach (including the Purchasing, Inventory and Warehousing Functions)
Stuart Emmett
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ISO 9001:2015 : A Pocket Guide
IT Governance Institute
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Strength-Based Lean Six Sigma : Building Positive and Engaging Business Improvement
David Shaked
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