Marketplace Dignity : Transforming How We Engage with Customers Across Their Journey
Cait Lamberton
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Kundendialog-Management : Wertstiftende Kundendialoge in Zeiten der digitalen Automation
Nils Hafner
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Emotional Power im Service : Kunden begeistern, Beziehungen starken, Umsatze steigern
Susanne Beckmann
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D2C – Direkte Kundenbeziehungen statt Plattformabhangigkeit : Wie Direct-to-Consumer-Geschaftsmodelle funktionieren konnen
Jan-Paul Ludtke
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Customer Service Delivery in Africa : Consumer Perceptions of Quality in Selected African Countries
Robert Ebo Hinson
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Managing Customer Relationships Using Customer Care Techniques : Strategy Development of an International Enterprise
Anna (Czestochowa University Of Technology, Poland) Brzozowska
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Practical Customer Success Management : A Best Practice Framework for Rapid Generation of Customer Success
Rick Adams
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Customer Service Marketing : Managing the Customer Experience
Edwin N. (Rochester Institute of Technology, USA) Torres
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Customer Centricity : Innovative Unternehmenspraxis: Insights, Strategien und Impulse
Susanne O'Gorman
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Data-driven Retailing : A Non-technical Practitioners' Guide
Louis-Philippe Kerkhove
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Designing the Customer-Centric Organization : A Guide to Strategy, Structure, and Process
Jay R. (Center for Effective Organizations at the Universit Galbraith
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Measuring Customer Experience : How to Develop and Execute the Most Profitable Customer Experience Strategies
Philipp Klaus
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How to Measure Customer Satisfaction
Nigel Hill
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Marketing Logistics
Martin Christopher
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Improving Food and Beverage Performance
Keith Waller
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Information Masters : Secrets of the Customer Race
John (Center for Information Based Competition) McKean
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CRM Handbook, The : A Business Guide to Customer Relationship Management
Jill Dyche
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Business Process Mapping : Improving Customer Satisfaction
J. Mike Jacka
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A Practical Guide to Call Center Technology : Select the Right Systems for Total Customer Satisfaction
Andrew Waite
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The Call Center Handbook : The Complete Guide to Starting, Running, and Improving Your Call Center
Keith Dawson
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Meeting Customer Needs
Ian Smith
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The Lifebelt : The Definitive Guide to Managing Customer Retention
John A. Murphy
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Communicating with Customers : Service Approaches, Ethics and Impact
Wendy S.Zabava- Ford
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