This Is Service Design Methods : A Companion to This Is Service Design Doing
Marc Stickdorn
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The Thank You Economy
Gary Vaynerchuk
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Crowning the Customer : How To Become Customer-Driven
Sen. Feargal Quinn
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Be Our Guest (10th Anniversary Updated Edition) : Perfecting the Art of Customer Service
Ted Kinni
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Ten Principles Behind Great Customer Experiences, The
Matt Watkinson
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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Joseph, PhD Michelli
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The Customer Rules : The 39 essential rules for delivering sensational service
Lee Cockerell
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Winning on Purpose : The Unbeatable Strategy of Loving Customers
Fred Reichheld
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The Journey Mapping Playbook : A Practical Guide to Preparing, Facilitating and Unlocking the Value of Customer Journey Mapping
Jerry Angrave
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The Connected Company
Dave Gray
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Service Design for Business : A Practical Guide to Optimizing the Customer Experience
Ben Reason
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The Best Service is No Service : How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Bill Price
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Uncommon Service : How to Win by Putting Customers at the Core of Your Business
Frances Frei
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The Customer Success Professional's Handbook : How to Thrive in One of the World's Fastest Growing Careers--While Driving Growth For Your Company
Ashvin Vaidyanathan
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Lean Customer Development : Building Products Your Customers Will Buy
Cindy Alvarez
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Five Star Service : How to deliver exceptional customer service
Michael Heppell
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The Art of Client Service : The Classic Guide, Updated for Today's Marketers and Advertisers
Robert (University of Texas at Austin) Solomon
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Dealing with Difficult People : Fast, Effective Strategies for Handling Problem People
Roy Lilley
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The Experience Economy, With a New Preface by the Authors : Competing for Customer Time, Attention, and Money
B. Joseph Pine II
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The Customer Success Economy : Why Every Aspect of Your Business Model Needs A Paradigm Shift
Nick Mehta
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The Experience : The 5 Principles of Disney Service and Relationship Excellence
Bruce Loeffler
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How to Manage the IT Help Desk
Noel Bruton
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Unlocking the Customer Value Chain : How Decoupling Drives Consumer Disruption
Thales S. Teixeira
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Perfect Phrases for Customer Service, Second Edition
Robert Bacal
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