Breakthrough Zone : Harnessing Consumer Creativity for Business Innovation
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Customer Management Excellence : Successful Strategies from Service Leaders
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Lived Experiences of Public Consumption : Encounters with Value in Marketplaces on Five Continents
D. Cook
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Debt and Transfiguration : Prospects for Latin America's Economic Revival
David Felix
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Debt and Transfiguration : Prospects for Latin America's Economic Revival
David Felix
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Building Brands Directly : Creating Business Value from Customer Relationships
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The Internet and the Customer-Supplier Relationship
Stefano Ronchi
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The Internet and the Customer-Supplier Relationship
Stefano Ronchi
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Six Sigma in Transactional and Service Environments
Hasan Akpolat
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Six Sigma in Transactional and Service Environments
Hasan Akpolat
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Shared Services in Local Government : Improving Service Delivery
Ray Tomkinson
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Shared Services in Local Government : Improving Service Delivery
Ray Tomkinson
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Measuring Customer Service Effectiveness
Sarah Cook
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Measuring Customer Service Effectiveness
Sarah Cook
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Gower Handbook of Call and Contact Centre Management
Natalie Calvert
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Gower Handbook of Call and Contact Centre Management
Natalie Calvert
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Fairness in Consumer Contracts : The Case of Unfair Terms
Chris Willett
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Fairness in Consumer Contracts : The Case of Unfair Terms
Chris Willett
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Leading the Sales Force : A Dynamic Management Process
Rene Y. Darmon
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Implementing SAP(R) CRM : The Guide for Business and Technology Managers
Vivek Kale
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The Complete Guide to Customer Support : How to Turn Technical Assistance Into a Profitable Relationship
Joe Fleischer
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Designing the Best Call Center for Your Business
Brendan Read
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The Call Center Handbook : The Complete Guide to Starting, Running, and Improving Your Call Center
Keith Dawson
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