Breaking Through, 2nd Edition : Implementing Disruptive Customer Centricity
S. Vandermerwe
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Delivering Fantastic Customer Experience : How to Turn Customer Satisfaction Into Customer Relationships
Daniel Lafreniere
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Delivering Fantastic Customer Experience : How to Turn Customer Satisfaction Into Customer Relationships
Daniel Lafreniere
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Strategic Customer Management : Integrating Relationship Marketing and CRM
Adrian Payne
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Strategic Customer Management : Integrating Relationship Marketing and CRM
Adrian Payne
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Ten Principles Behind Great Customer Experiences, The
Matt Watkinson
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Chief Customer Officer 2.0 : How to Build Your Customer-Driven Growth Engine
Jeanne Bliss
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Net Privacy: A Guide to Developing & Implementing an Ironclad ebusiness Privacy Plan
Michael Erbschloe
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Summary: You Can't Lead with Your Feet on the Desk
BusinessNews Publishing
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Business Process Mapping : Improving Customer Satisfaction
J. Mike Jacka
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Driving Customer Equity : How Customer Lifetime Value Is Reshaping Corporate Strategy
Valarie A. Zeithaml
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A Hotel Manager's Handbook : 189 Techniques for Achieving Exceptional Guest Satisfaction
Vincent P. Magnini
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Lean Customer Development : Building Products Your Customers Will Buy
Cindy Alvarez
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Successful Customer Service : Get Brilliant Results Fast
Pauline Rowson
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The Customer Success Professional's Handbook : How to Thrive in One of the World's Fastest Growing Careers--While Driving Growth For Your Company
Ashvin Vaidyanathan
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The Customer Success Professional's Handbook : How to Thrive in One of the World's Fastest Growing Careers--While Driving Growth For Your Company
Ashvin Vaidyanathan
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Lean Customer Development : Building Products Your Customers Will Buy
Cindy Alvarez
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