Beyond the Hi : The Science of Small Talk and Social Success
Charlotte Wordsworth
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Waiting for Your Cat to Bark? : Persuading Customers When They Ignore Marketing
Bryan Eisenberg
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Enchantment : How to Charm, Influence and Persuade
Guy Kawasaki
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Driving Customer Equity : How Customer Lifetime Value Is Reshaping Corporate Strategy
Valarie A. Zeithaml
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Customer Service : New Rules for a Social-Enabled World
Peter Shankman
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Hug Your Customers : Love the Results
Jack Mitchell
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Dangerous Guide to Leading Innovation : How You Can Turn Your Team into an Innovation Force
Impact Innovation Impact Innovation
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The Grid : The Decision-making Tool for Every Business (Including Yours)
Matt Watkinson
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What the Customer Wants You to Know : How Everybody Needs to Think Differently About Sales
Ram Charan
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The Customer Rules : The 39 essential rules for delivering sensational service
Cockerell Lee Cockerell
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Five Star Service : How To Deliver Exceptional Customer Service
Michael Heppell
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Microsoft Dynamics CRM 2011 Step by Step
Mike Snyder
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Call Center : A Focus on Customer Service
Gwen Foster Oglesby
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Rebel's Guide to Email Marketing, The : Grow Your List, Break the Rules, and Win
DJ Waldow
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Delighting Your Customers : Delivering Excellent Customer Service...without Breaking the Bank
Avril Owton MBE
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101 Ways to Grow your Business : Simple ways to grow your business, without having to work that much harder
Hugh Williams
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Managing Customer Service Pocketbook
Andy Cross
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Treasure Hunt : A Common-Sense Approach to Building a Successful Sales Career
Michael Hinkle
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The Advantage of Other : A Leader's Guide to Building an Equitable, Dynamic, and Productive Workplace
Nancy Geenen
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Heroes, Villains, and the Thrill of Professional Selling : Your Guide to Directing a Winning Buying Experience
Adrian Davis
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