Unlocking the Customer Value Chain
Thales S. Teixeira
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Trust-Based Selling (PB) : Using Customer Focus and Collaboration to Build Long-Term Relationships
Charles H. Green
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Microsoft Dynamics CRM 2011 Unleashed
Marc Wolenik
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Definitive Guide to Order Fulfillment and Customer Service, The : Principles and Strategies for Planning, Organizing, and Managing Fulfillment and Service Operations
CSCMP
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Strategic Customer Management : Strategizing the Sales Organization
Nigel F Piercy
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What the Customer Wants You to Know : How Everybody Needs to Think Differently About Sales
Ram Charan
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Customer Relationship Management : Concepts and Technologies
Francis Buttle
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Long Term Warranty and After Sales Service : Concept, Policies and Cost Models
Anisur Rahman
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Summary: Ultimate Selling Power
BusinessNews Publishing
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Summary: The Nordstrom Way
BusinessNews Publishing
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Summary: Simply Better
BusinessNews Publishing
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Summary: The Best Service Is No Service
BusinessNews Publishing
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Summary: Unleashing the Ideavirus
BusinessNews Publishing
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The Customer Rules : The 39 essential rules for delivering sensational service
Cockerell Lee Cockerell
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How to Win Friends and Influence Profits
C. Cowpe D. Kean
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Practical Customer Success Management : A Best Practice Framework for Rapid Generation of Customer Success
Rick Adams
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What's the Secret? : To Providing a World-Class Customer Experience
III John R. DiJulius
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Business Process Mapping : Improving Customer Satisfaction
J. Mike Jacka
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The Best Service is No Service : How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Bill Price
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Microsoft Dynamics CRM 4 For Dummies
Joel Scott
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