Please note: In order to keep Hive up to date and provide users with the best features, we are no longer able to fully support Internet Explorer. The site is still available to you, however some sections of the site may appear broken. We would encourage you to move to a more modern browser like Firefox, Edge or Chrome in order to experience the site fully.

Supporting your high street Find out how »
Capacity Management - A Practitioner Guide, PDF eBook

Capacity Management - A Practitioner Guide PDF

PDF

Download - Immediately Available
Please note: eBooks can only be purchased with a UK issued credit card and all our eBooks (ePub and PDF) are DRM protected.

Description

Capacity Management is described in most key ITSM frameworks: ITIL, ISO 20000 Microsoft Operations Framework (MOF) and the Application Service Library (ASL) all note the importance of Capacity Management.

This major title meets the need for an in-depth practical guide to this critical process.

Written and reviewed by some of the world’s most respected experts in this field it shows how Capacity Management best practice can support provision of a consistent, acceptable service level at a known and controlled cost. Practical advice covers the essential control of two balances: Supply versus demand and resources versus cost.

In times of mean, frugal economic measures, it is essential to focus on those practices that are effective and yield practical results. In enlightened times of sustainability, it is also a requirement to find solutions that satisfy the criteria for 'greenness'.

This excellent title shows how Capacity Management works not only within an IT environment but also why it is pivotal in meeting high profile business demands. Aligns with ISO/IEC 20000 and ITIL®­ISO/IEC lists a set of required capacity management deliverables­ITIL outlines what should be done in capacity management­this book starts to describe how to do itCovers details of what capacity management is all about:­what is capacity management­why do it – benefits and cost-benefit analysis­how to do it – data-flows and activities­who does it – roles and perspectives­implementation, maintenance, improvement, toolsProvides comprehensive templates and checklists:­objectives, interfaces and data-flows, sub-practices and activities­metrics, application sizing parameters, data for modelling­deliverables, reports, CMMI levels, KPIs, risk matrix­sample capacity plan

Information

Other Formats

Save 20%

£44.39

£35.51

Download - Immediately Available
Add to Basket
Sign in to add to wishlist
 
Delivered to your inbox

to transfer to your device

eBook Help

Is this the right eBook for
my device? How do I download
this eBook? See help and FAQs pages

Information