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L'approche processus : Mode d'emploi, Paperback / softback Book

L'approche processus : Mode d'emploi Paperback / softback

Paperback / softback

Out of stock

Description

Cet ouvrage explique comment mettre en oeuvre l`approche processus imposee par la version 2000 de la norme ISO 9001 : identification et mesure des processus, initiation et suivi des actions d`amelioration.

C`est une methode simple et pragmatique pour realiser les cartographies de processus et rediger le manuel qualite.

Un outil indispensable pour maitriser la qualite des produits et augmenter la satisfaction des clients.

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£33.90

£31.89

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