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Dangerous Customer Service : Dangerously Great Customer Service...How to Achieve it and Maintain it PDF
by Impact Innovation
Description
Dangerous Customer Services provides real help for real people in the real world.
This is a guide for managers on the realities and practicalities of great customer service. An accessible guide, Dangerous Customer Service shows the reader how to cover the basics - what customers expect from a service and what they will take for granted - and how to create the magic that transforms that serivice into an extra special personal experience. Exercises and real-life examples will help the reader to learn and develop essential facets of customer services including loyalty, training your customer and services across cultures.
Information
-
Download - Immediately Available
- Format:PDF
- Pages:192 pages
- Publisher:Bloomsbury Publishing PLC
- Publication Date:07/11/2011
- Category:
- ISBN:9781408127377
Other Formats
- Paperback / softback from £9.15
Information
-
Download - Immediately Available
- Format:PDF
- Pages:192 pages
- Publisher:Bloomsbury Publishing PLC
- Publication Date:07/11/2011
- Category:
- ISBN:9781408127377