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The Complete Guide to Customer Support : How to Turn Technical Assistance Into a Profitable Relationship, PDF eBook

The Complete Guide to Customer Support : How to Turn Technical Assistance Into a Profitable Relationship PDF

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Today's support operations face greater responsibilities than the help desks of the 1990s.

That's because customers expect 24x7 assistance on whatever channel they choose - no matter what type of products and/or services they buy.

The Complete Guide t

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