The Customer-Driven Organization : Employing the Kano Model PDF
by Sr. Coleman
Description
Does your organization provide customer satisfaction or does it inspire customer loyalty?
Which is more important? See how lessons learned from the service sector were applied to manufacturing and other diverse settings, including the nonprofit sector and even on one‘s own home front.Exploring the Kano Model, The Customer-Driven Organization: Emplo
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Download - Immediately Available
- Format:PDF
- Pages:116 pages
- Publisher:Taylor & Francis Inc
- Publication Date:27/07/2017
- Category:
- ISBN:9781482217117
Other Formats
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Information
-
Download - Immediately Available
- Format:PDF
- Pages:116 pages
- Publisher:Taylor & Francis Inc
- Publication Date:27/07/2017
- Category:
- ISBN:9781482217117