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Kenneth Blanchard
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Supercharging the Customer Experience : How organizational alignment drives performance
Alan Williams
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The 10-Second Customer Journey : The CXO’s playbook for growing and retaining customers in a digital world
Todd Unger
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Charis Mather
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People in Delivery
Shalini Vallepur
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Buyer Personas Revised and Expanded : Gain Deep Insight Into Your Customers' Buying Decisions and Win More Business
Jim Kraus
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Transformative Marketing : Combining New Age Technologies and Human Insights
V. Kumar
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A diamond in the rough : Over a 100 specific tips to build a strong customer culture
Steven Van Belleghem
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Customer Communities : Engage and Retain Customers to Build the Future of Your Business
Nick Mehta
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The 8 Laws of Customer-Focused Leadership : New Rules for Building A Business Around Today’s Customer
Blake Morgan
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The 10-Second Customer Journey : The CXO’s playbook for growing and retaining customers in a digital world
Todd Unger
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Get Scrappy : Smarter Digital Marketing for Businesses Big and Small
Nick Westergaard
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Managing Customer Relationships Using Customer Care Techniques : Strategy Development of an International Enterprise
Anna (Czestochowa University Of Technology, Poland) Brzozowska
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Customer Relationship Management : A Global Perspective
Gerhard Raab
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The Handbook of Customer Satisfaction and Loyalty Measurement
Nigel Hill
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Marketplace Dignity : Transforming How We Engage with Customers Across Their Journey
Cait Lamberton
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Marketplace Dignity : Transforming How We Engage with Customers Across Their Journey
Cait Lamberton
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100 Proven Ways to Acquire and Keep Clients for Life
C. Richard Weylman
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Referrals Done Right : The Secret to Creating Infinite Opportunities to Grow Your Small Business
Scott Grates
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Die Effektivitat von Online-Reviews in Hersteller-Online-Shops
Katharina Elisabeth Kessing
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Zukunftsorientierte Geschaftsmodelle fur die klassische Backerei in Osterreich : Theoretische Konzeption und empirische Analyse von Szenarien und Geschaftsmodelloptionen
Johannes Eigner
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The Revolution Your Customers Want : Delivering on Customer Commitments
Louis Columbus
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