The Experience Economy, With a New Preface by the Authors : Competing for Customer Time, Attention, and Money
B. Joseph Pine II
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The Customer Success Economy : Why Every Aspect of Your Business Model Needs A Paradigm Shift
Nick Mehta
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The Experience : The 5 Principles of Disney Service and Relationship Excellence
Bruce Loeffler
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Unlocking the Customer Value Chain : How Decoupling Drives Consumer Disruption
Thales S. Teixeira
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Perfect Phrases for Customer Service, Second Edition
Robert Bacal
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Loyalty 3.0: How to Revolutionize Customer and Employee Engagement with Big Data and Gamification
Rajat Paharia
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Thinking in Services : Encoding and Expressing Strategy through Design
Majid Iqbal
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The Human Experience : How to make life better for your customers and create a more successful organization
John Sills
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Superfans : The Easy Way to Stand Out, Grow Your Tribe, and Build a Successful Business
Pat Flynn
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People in Delivery
Shalini Vallepur
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Coffee's for Closers : The Best Real Life Sales Book You'll Ever Read
Tony Morris
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The Customer of the Future : 10 Guiding Principles for Winning Tomorrow's Business
Blake Morgan
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Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations
Leonard Berry
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Customer Experience For Dummies
Roy Barnes
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User Research : Improve Product and Service Design and Enhance Your UX Research
Stephanie Marsh
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CRM For Dummies
Lars Helgeson
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£21.99
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The Unsold Mindset : Redefining What It Means to Sell
Colin Coggins
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The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers
Reza Soudagar
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Data Driven: Harnessing Data and AI to Reinvent Customer Engagement
Tom Chavez
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A Hotel Manager's Handbook : 189 Techniques for Achieving Exceptional Guest Satisfaction
Vincent P. Magnini
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The Values Economy : How to Deliver Purpose-Driven Service for Sustained Performance
Williams Alan
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The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business
Sriram Dasu
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Practical Customer Success Management : A Best Practice Framework for Rapid Generation of Customer Success
Rick Adams
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Customer Service Skills for Success ISE
Robert Lucas
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