Raving Fans!
Kenneth Blanchard
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People in Delivery
Shalini Vallepur
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Best Practice Guide for Customer Service Professionals
Stephanie E. Edwards
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The Little Customer Service Book : A Common Sense Guide to Helping People
Rick Grassi
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Customer Service Tip of the Week : Over 52 ideas and reminders to sharpen your skills
Jeff Toister
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Impulse fur das Marketing im New Normal : Was wichtig bleibt, was wichtiger wird – ein Uberblick
Florian Pfander
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Kanzleimarketing online : Von der Idee bis zur Umsetzung erfolgreich im Netz
Pia Loffler
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Inbound-Marketing fur B2B-Unternehmen : Neukunden digital gewinnen
Christian Dach
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Complaints to Cheers, Feedback to Gold : Mastering Complaints Management
Gerard Assey
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The Amazing Troll-man : Winding up the world...one comment at a time!
Wesley Metcalfe
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The Buzz : 50 Little Things that Make a Big Difference to Worldclass Customer Service
David Freemantle
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100 Tips for Hoteliers : What Every Successful Hotel Professional Needs to Know and Do
Peter J Venison
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Waiter Rant
The Waiter
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Just Looking Thanks! : The Straight-forward Guide to Creating Brilliant Customer Service
Alf Dunbar
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Customer Service Pocketbook: 3rd Edition : Customer Service Pocketbook: 3rd Edition
Sean McManus & Tony Newby
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Cashier Number 3 Please
Terry Green
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Powerful Phrases for Effective Customer Service: Over 700 Ready-to- Use Phrases and Scripts That Really Get Results
Renee Evenson
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Customer Relationship Management : Marketing 04.04
Michael J. (Presidnet and CEO of Harvard Computing Group) Cunningham
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Making Customers Matter
Fifty Lessons
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