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Seamless Government : A Practical Guide to Re-Engineering in the Public Sector, Hardback Book

Seamless Government : A Practical Guide to Re-Engineering in the Public Sector Hardback

Hardback

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Shows government agencies how to meet the needs of customers seamlessly, that is, in a smooth, effortless, responsive manner.

Details a step-by-step approach to assess, design and implement significant change in all levels of government?and how to overcome resistance along the way.

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